Proactive support that keeps your platforms healthy and your users happy.
Great software requires great stewardship. Our support and maintenance teams provide SLA-backed monitoring, rapid incident resolution, and continuous improvements — so your platforms stay reliable, secure, and aligned with evolving business needs long after the initial launch.
Discuss Your ProjectProactive alerting catches performance degradation and incidents before users are impacted.
SLA-guaranteed response times with war-room escalation for critical incidents.
Regular enhancement sprints that evolve your product based on usage data and feedback.
System audit, runbook creation, and monitoring stack setup.
24/7 dashboards with alerting thresholds tuned to your application behaviour.
Rapid response, root cause analysis, and post-mortem documentation.
Monthly reviews with recommendations to reduce incident frequency.
Cloud & DevOps
Faster releases, fewer incidents, and infrastructure that scales itself.
Architectural BIM, scan-to-BIM, 3D visualisation, and automation — all under one roof.
Common questions about our Support & Maintenance service.
Critical (P1): 1-hour initial response with war-room escalation. High (P2): 4-hour response. Medium (P3): next business day. We customise SLA tiers to your operational requirements and the criticality of each platform.
Yes — we take on third-party codebases regularly. We run a 2-week knowledge transfer and system audit to understand the architecture, dependencies, and known issues before formally taking on support responsibility.
We instrument your platform with alerting thresholds in Datadog or Grafana. On-call engineers receive PagerDuty alerts at any hour for P1 and P2 incidents. Every alert triggers a documented response process — not a human guessing what to do at 3am.
We monitor CVE databases for vulnerabilities in your dependency stack, evaluate severity, and apply patches to staging then production within defined SLA windows. Critical security patches (CVSS 9+) are treated as P1 incidents regardless of business hours.
We define RTO and RPO targets at onboarding, then implement backup schedules, multi-region failover where required, and documented runbooks for common disaster scenarios. We test recovery procedures quarterly — not just on paper.
Yes — monthly maintenance reviews include a proactive improvement report covering performance trends, upcoming end-of-life dependencies, and recommendations to reduce future incident frequency. Support is not just reactive with us.
We produce monthly reports covering mean time to acknowledge, mean time to resolve, incident count by priority, and trend analysis. You see exactly how the service is performing against contracted SLAs every month.
Our team will scope your requirements and come back with a clear proposal within 48 hours.